Questions about The KIN App? Ask Kai.
Kai is the artificial intelligence (AI) assistant inside The KIN App. Kai is not a person. Kai is here to give you quick, plain answers about how the app works and where to find things, so you are never stuck.
Help, any time you need it.
Explain how things work
KIN Quest, KINDEX, the Marketplace, claiming a business and more, in everyday language.
Show you where to tap
When Kai mentions a feature, Kai tells you which screen or menu gets you there.
Pass things to the team
Found a bug or have an idea? Kai logs it so the KIN team can see it.
A quick example.
Sample conversation, shortened.
Good to know.
Is Kai a real person?
No. Kai is an AI assistant. If you need a person, tell Kai and your message is flagged for the KIN team, who can follow up.
Can Kai be wrong?
Yes, like any AI. Kai answers from what the app actually does and says so when it is not sure. Please do not rely on Kai for legal, tax or financial advice.
What should I not tell Kai?
Never share passwords, card numbers or other sensitive details in the chat. Kai will not ask for them.
Does anyone read my chat?
Support conversations may be reviewed by the KIN team to answer problems and improve the app. See our Privacy Policy.
Where do I find Kai?
In the app, open the menu and choose Get Support. On this website, use the chat button at the bottom corner of any page, including this one.